Western Union is only the vehicle through which these payments reach NG.” ![]() “They, NG, designed the programming of the kiosk and issues regarding overdrafts are their sole responsibility. “Western Union states this specific issue and kiosk payment method responsibility lies solely with NG and their IT Department,” wrote Quist. In a statement on Facebook, Quist outlined what he said was the battle between National Grid and Western Union. "Meanwhile, all of our checks are bouncing - tuition, mortgage, you name it. "Now because you can only pay up to that $600 at one time, that charge had to have been manually changed," continued Quist. “Soon thereafter, checks started bouncing, and when we looked we saw the charge." “Last week we made an online payment of roughly $500 - the maximum payment you can make online is up to $600, mind you,” said Quist. Quist told GoLocal what he said was the timeline of events as they occurred. Reapeated efforts to reach a National Grid spokeperson were unsuccessful. “I’ve been dragged through the mud due to their actions.” GET THE LATEST BREAKING NEWS HERE - SIGN UP FOR GOLOCAL FREE DAILY EBLAST ![]() “I just want an apology, and for to pay the overages,” said Quist, who said that while the $25,000 was ultimately refunded, that the time and additional money had been a strain on the family. Steve Quist, who lives in Worcester, Massachusetts, said that after making the family’s usual monthly payment online, that checks starting bouncing - and that National Grid blamed Western Union, while Western Union said any issues related to the speed pay system were the responsibility of National Grid. A National Grid customer is claiming that the utility company withdrew $25,000 from his checking account last week, after he made a $500 bill payment through Grid's Western Union speed pay system - leaving his family with hundreds of dollars in overdraft fees while taking days to rectify the situation and refund the money.
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